FAQs – Burlaep

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FAQs

How long till I should be expecting my sweet new Burlaep merchandise to arrive?

We do a "Just In Time" style of manufacturing process for our online orders. We make the products as soon as the order is processed. This is a bit of a time consuming process but it allows us to keep a small amount of inventory which is good for a small business! The orders are usually out of the doors within 24-48 hours of being processed. This means you can expect your products 5-7 business days after you order them and you can know that they were recently made just for you but we are a small crew so please be patient!

How are Burlaep products made? Are they sweatshop free and/or fair trade?

Our products are made locally here in the good ole U.S. of A. Chattanooga, TN to be specific! The mill where the shirts are manufactured is in Los Angeles (sweatshop free and fair trade!) and are printed here in our own print shop (a basement that sometimes feels like a sweatshop)! So buy your Burlaep gear with confidence!

How do Burlaep shirts fit? Are they fitted? Are they unisex? Do they shrink?

Burlaep shirts a quite true to fit. All of the shirt styles, aside from the women's racer tank, are unisex and are not tight or fitted but. There is also little to no shrink in the shirts we use. We have some Burlaep shirts that have had quite a few miles put on them and even after about 4 years of use and abuse and washing there had been little to no shrinking.

Can I get a design on a specific shirt, in a specific color, with a specific color of ink?

You can get a shirt as specific as you'd like! If it's not on our products page then just shoot us an email to theguys@burlaep.com and we'll get you taken care of as long as you can be a little patient with us!

How can I help spread the word about Burlaep?

Here at Burlaep we try and focus all of our efforts and our funds on the projects we participate in. That leaves us with a very minimal advertising and marketing budget. Therefore we are completely dependent on our customers and our supporters to spread the word about our company. Tell your friends about us! Tweet about us! Post a picture on instagram and tag @burlaep! Who knows you could end up on our instagram page, or even the homepage to our website! You can also help us out by going into your local retail stores and telling them you want to see some Burlaep products in the store! You can also tag them on instagram to some of the picture we post! If you tell them what you want then they'll listen! Remember... we can't do it without you. You're the driving force of Burlaep. So get out there and spread the word and know how grateful we are for where you've gotten us!

How can I get Burlaep in my store/the store I work at/my favorite local retail store?

Contact us at theguys@burlaep.com for our most recent catalog as well as a wholesale dealer application, and visit our 'New Dealer Info' page for more information.

Returns & Exchanges

Returns and exchanges are accepted within 30 days of the items purchase date. Order number or receipt are required.

How can I return a shirt if it doesn't fit? How can I exchange a shirt?

We get it, sometimes you don't end up wanting an awesome Burlaep shirt or it doesn't fit quite the way you wanted it to.

Return Instructions:

send product to 801 E 11th St, Chattanooga, TN 37403
include your name, order #, phone #, and reason for returning
once we get it we will refund your order

Exchange Instructions:

send product to 801 E 11th St, Chattanooga, TN 37403
include your name, order #, phone #, and what size you need instead
we'll need you to pay another shipping cost but we will get another size sent your way 🤘

You can always email us at theguys@burlaep.com if you need anymore help or if you have any other questions!

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our [Shipping Policy](/content/policies/shipping-policy "Shipping Policy"/index.html).

Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Do you ship to my area?

A full list of all of our shipping areas can be found [here](/content/policies/shipping-policy "Shipping Policy"/index.html).

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our [Terms of Service](/content/policies/terms-of-service "Terms of Service"/index.html) to see if you're eligible for a refund.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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